Q: Are you trading company or manufacturer ?
A: We are a manufacturer with a history over 30 years and have a professional team.So we have great advantages in controlling product quality & delivery time.

Q: How should to do if  I meet some trouble while using?
A:The English manual book and video will be provide for showing how to resolve the problems, if necessary, we will dispatch our engineer to your factory.

Q: Do you provide the installation service after ordering your machines?
A:As for the single machine, we provide the users instruction and operation video.

As for the production line,we provide the professional construction drawing,and arrange the engineer guide the user install the machines.Help the user train the skilled workers.

Q. Which countries are your products sold to?
The products of Zhengzhou Huaqiang Heavy Industry Co., Ltd. have been exported to more than ten countries and regions such as the United States, Germany, Japan, Russia, Australia and countries in the Middle East and Africa.

Q. How to pack the product?
For the sake of safety, we use wooden cases or containers to avoid damage to the products.

Q. How long is the delivery time of the product?
Usually, our delivery time is 25 to 30 days.

 

Q. What is after-sales service?

a. Free assignment of professional after-sales service personnel, arrived at the site to guide the customer installation and commissioning.

b. Train operators on site.

c. After the installation of the complete set of equipment, technical personnel shall be left to assist the customer in field production for free until the customer is satisfied.

Q. With what payment?
Our payment methods include L/C, T/T, Western Union, MoneyGram.